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ADMIN81

The Difficult Patient

  • Business of Otolaryngology
  • General Lecture

Friday, November 11, 2022

4:00 PM - 5:15 PM

The Boca Raton Estate 1-2

Session Description

Difficult patients can be hard to manage within a medical practice. This session provides insight to help teams with identifying factors that may contribute to non-compliant behaviors. In addition this session will use examples to aid in discussion of processes for discharging a patient from the practice, and strategies for handling these types of visits effectively.

Session Objectives

At the conclusion of this activity, the participants will be able to: • Reinforce Identify factors that may contribute to problematic or noncompliant patient behaviors • Identify proactive steps one can take to reduce the escalation of problematic or noncompliant patient behaviors • Discuss the roll technology has in patient engagement • Summarize the process for discharging a patient from the practice • Discuss strategies for handling new or established difficult patient visits effectively